Privacy Policy

Introduction

jolly-fjord is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy. We may update this policy periodically, and the current version will always be available on this page.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Booking and transaction information
• Communications you send to us
• Feedback and survey responses

We also collect certain information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings
• Communicate with you about your enquiries and reservations
• Provide customer support and respond to requests
• Send relevant travel information and offers (with your consent)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: to fulfil our obligations when you book travel services
• Legitimate interests: to improve our services and communicate relevant information
• Consent: for marketing communications and non-essential cookies
• Legal compliance: to meet our regulatory obligations

Data Sharing

We may share your information with:

• Travel service providers (airlines, hotels, tour operators) necessary to fulfil your booking
• Payment processors to handle transactions securely
• Professional advisors and regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and restricted access to personal data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for six years after your last transaction with us, unless a longer retention period is required by law.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications at any time
• Request data portability
• Lodge a complaint with a supervisory authority

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

jolly-fjord
47 Victoria Street
Liverpool, L1 6DE
United Kingdom

Email: [email protected]

Last updated: August 2024