About Us - jolly-fjord

Professional team working together in modern office

Our Story

What began as a small family venture has grown into one of Liverpool's most respected independent travel agencies. Founded in 2012, we started with a simple belief: travel should be personal, accessible, and genuinely transformative.

Over the years, we have built lasting relationships with accommodation providers, tour operators, and local guides across the United Kingdom and beyond. These partnerships allow us to offer experiences that larger agencies simply cannot match.

Today, our team of dedicated travel specialists continues to uphold the values that have guided us from the beginning: personalised service, honest advice, and an unwavering commitment to creating journeys that exceed expectations.

What Drives Us

Our core principles shape every recommendation and booking we make.

Honesty First

We recommend destinations and packages based on what suits you, not commission rates. Your satisfaction matters more than short-term profit.

Personal Touch

Every traveller receives individual attention. We take time to understand your preferences, budget, and expectations before suggesting options.

Transparent Pricing

No hidden fees or surprise charges. The price we quote includes everything stated, and we explain any potential additional costs upfront.

Continuous Support

Our relationship does not end at booking. We remain available throughout your trip and welcome feedback to improve our services.

Traveller exploring scenic coastal destination

Our Expertise

With over a decade of experience, our team has developed deep knowledge across a diverse range of destinations. From the quiet villages of the Cotswolds to the bustling markets of Barcelona, we have firsthand insight into what makes each location special.

We regularly visit the destinations we recommend, building relationships with local operators and staying current with changing conditions. This direct experience allows us to offer advice that goes beyond what any brochure can provide.

Whether you are planning a romantic getaway, a family adventure, or a solo expedition, our expertise ensures your trip is thoughtfully planned and seamlessly executed.

2,500+ Travellers Served

45 Destinations

12 Years Active

8 Team Members

Meet Our Team

Passionate travel professionals dedicated to your perfect journey.

Richard Barnes

Founder & Director

Emma Whitfield

Senior Travel Consultant

Thomas Reid

European Specialist

The information provided on this website is for general informational purposes only. Travel itineraries and pricing are subject to availability and may change without notice. Individual experiences may vary based on external factors including weather, local conditions, and service provider performance. This content does not constitute professional travel advice. We recommend consulting with our travel advisors for personalised guidance before making booking decisions.

About Our Agency